Hello! We're happy to help you with all your O2COOL-related questions or return requests.

To assist us in serving you, please fill out the form below. Be sure to let us know the product model if you know it, and exactly how we can help.  A customer service representative will reach out to you as soon as possible. 

Our Customer Care team is available Monday through Friday, 9 AM until 5 PM, EST. Observed Holidays include: Labor Day, Memorial Day, July 4th (2 days), Thanksgiving (2 days), Christmas (2 days), New Year's (2 days). We work hard to respond to all inquiries as quickly as possible, and you can expect a response within 1-2 business days.